​Robotic Process Automation
RPA technology is changing how the world gets work done.
Software robots—instead of people—do repetitive and lower-value work, like logging into applications and systems, moving files and folders, extracting, copying, and inserting data, filling in forms, and completing routine analyses and reports.
Advanced robots can even perform cognitive processes, like interpreting text, engaging in chats and conversations, understanding unstructured data, and applying advanced machine learning models to make complex decisions.When robots do these types of repetitive, high-volume tasks, humans are freed to focus on the things they do best and enjoy more: innovating, collaborating, creating, and interacting with customers.
Benefits of RPA Adoption:
Far More Effective Use of Staff Resources
With your human staff freed from many tedious, low-value tasks, they can focus on higher value – and higher revenue generating – tasks. Furthermore, as RPA’s automated software robots are programmed more effectively, these bots can perform a still greater number of routine tasks, extending your human staff even more.
Enhanced Customer Interactions
Because RPA can move processes faster and more efficiently than human staff, your business is likely to see its customer satisfaction levels grow considerably. With many low level customer requests handled automatically, those customers are having a better experience, leading to great loyalty.
A Refresh for Legacy IT Infrastructure
Aided by an RPA solution, a business’s legacy IT infrastructure – its data center, its many server and networking deployments – is significantly more responsive and agile than an infrastructure that lacks programmable RPA tools. Consequently, an RPA tool can make a company’s major cost center (its data facility) more effective – which could more than justify the cost of an RPA platform
A Larger Virtual Staff
In most cases, businesses have been able to get more done with fewer workers using RPA. It’s likely that some businesses have at least considered working with a smaller staff after adopting RPA automated “workers”; or at least slowed the pace of hiring new human staffers.
In any case, a well-governed group of automated virtual workers will greatly expand your total workforce. This larger “staff” will be hard working – seven days a week – require no vacation time, and never leave a mess in the company lunchroom.
Improved Analytics for Workflow Management
There are numerous tracking systems for monitoring human staff – workflow analytics – but no human being can be tracked nearly as well as an automated robotic process.
A clear grid of activities and timelines can be established, and an RPA tool’s effectiveness can be tracked down to the most minor task and the smallest time increment.
Moreover, by continuously tracking the RPA system’s activities and accomplishments, its planning and governance can be increased – by a clear and precise metric. As ML and AI are built into the automated process – as the RPA grows more intelligent – analytics will become more complex. Yet the system will (given a properly trained data scientist) still be able to track performance with complete authority.
Advanced Governance
RPA solutions are designed for ease of scalability. No human team of professionals can scale their scope and reach of competitive activities at the level of an army of automated bots. Indeed, the two teams, humans vs. bots, aren’t even close when it comes to scalability.
A group of automated robotic processes, for instance, can be duplicated and programmed to accomplish a similar but slightly different set of procedures. The duplication and reprogramming can happen again and again, producing a legion of active systems where once there was a mere handful.
Additionally, these RPA bots can increasingly incorporate artificial intelligence and machine learning into their automation, which offers yet another way to scale.
Advantage Over Competitors
Given the power of scalable, highly flexible automation that RPA offers, any business that deploys it will have a sizeable performance advantage over competitors that lack such a system.
RPA’s ability to quickly and precisely perform a vast array of key essential tasks makes a business far more nimble, and far more able to complete an aggressive task load.